Privacy Policy

Introduction

Qwiken ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Qwiken Partner mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use the App's services
• Contact customer support
• Subscribe to premium features

This information may include:

• Name (first and last name)
• Email address
• Phone number
• Profile photo
• Payment information (processed securely through Apple In-App Purchase)
• Service provider credentials and certifications
• Business information (for service partners)

1.2 Automatically Collected Information

When you use the App, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent in app, interaction patterns)
• Location data (with your permission, for location-based services)
• Log data (IP address, access times, app crashes)

1.3 Apple Sign-In Information

When you sign in with Apple, we may receive:

• Your name (if you choose to share it)
• Your email address (real or Apple's private relay email)
• Unique Apple user identifier

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Match you with appropriate service requests (for service partners)
• Communicate with you about services, features, and promotional offers
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting services (Supabase)
• Payment processors (Apple In-App Purchase, Stripe)
• Analytics services
• Customer support tools

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for any other purpose with your consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

To exercise these rights, please contact us at admin@qwiken.org or use the in-app account deletion feature.

7. Children's Privacy

Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

8. Location Data

We may collect and use location data to provide location-based services. You can control location permissions through your device settings. Disabling location services may limit certain features of the App.

9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Admin: admin@qwiken.org
• Support: support@qwiken.org

14. Data We Collect - Summary Table